Reference

What You Agree To When You Use mdg187

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your use of the lobby — availability depends on local law and eligible regions in Indonesia.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessWallet rules includedUpdates notified via account
mdg187 What You Agree To When You Use mdg187
HOW WE HANDLE THIS

Account Security and Policy Handling

These terms exist to protect both sides of the relationship — your account and the integrity of the platform. Here is how we manage the key areas that matter most when it comes to fair use, data, and account access.

Data Handling We collect only what is needed to verify your identity and process wallet transactions via DANA, OVO, or GoPay. Your data is not shared with third parties outside of payment processing.
Account Security Your account is protected by a one-time PIN sent to your registered mobile number at each login. Never share your OTP — our team will never ask for it during support.
Retention and Deletion Account records are retained in line with applicable Indonesian data requirements. You can request account closure and data deletion by contacting support with your verified wallet details.
Requesting Changes To update your registered wallet from OVO to GoPay, or to correct account details, submit a request through Live Chat or email with valid proof of identity for verification.
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you believe a rule has been applied incorrectly to your account, reach out through one of the channels below. Our team handles terms-related queries separately from general account support so you get a focused response. Have your registered wallet number and account ID ready when you write in.

Team online

Live Chat

Start a chat from the account dashboard. Describe the specific clause or transaction in question and our team will respond directly within the session.

Email Support

Send a detailed message to our support address with your account ID attached. Suitable for longer terms queries that need a written record you can refer back to.

Account Help Centre

Access the Help Centre through your account menu for documented answers on wallet rules, eligibility conditions, and how updates to these terms are communicated.

Common Questions About These Terms

These are the questions we see most often about how the terms work in practice — covering eligibility, wallet rules, account changes, and what happens when terms are updated.

Access and eligibility depend on local law and the region where you are registered. Some features may not be available in all areas — check the eligibility notice shown at account registration.

Transfers from unregistered wallets may be delayed or returned. Always use the DANA, OVO, or GoPay wallet number you linked when your account was verified to avoid processing issues.

Any material change to these terms is flagged in your account notification area before it takes effect. Continuing to use the platform after that notice means you accept the updated version.

Yes. Submit a closure and deletion request through Live Chat or email. Include your registered wallet details so we can verify your identity before processing the request.

Contact support via Live Chat with your account ID and the transaction reference in question. Terms-related queries are handled separately so you get a direct, focused response.

Withdrawals are routed only to the wallet registered on your account — OVO, DANA, or GoPay. Requests to an unregistered wallet will not be processed until the correct wallet is verified.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.